Are you passionate about providing exceptional customer service? Do you thrive in a dynamic and fast-paced environment?
South Airlines is seeking dedicated individuals to join our remote customer service team. As a Customer Service Representative, you will play a crucial role in ensuring our passengers have a seamless and enjoyable travel experience.
What You Will Do:
• Handle customer inquiries via phone, email, and chat in a professional and timely manner.
• Assist passengers with booking, reservations, and changes to their travel plans.
• Provide information about flight schedules, policies, and procedures.
• Resolve customer issues and complaints with empathy and efficiency.
• Collaborate with other departments to ensure a smooth customer experience.
• Stay informed about South Airlines’ products and services to provide accurate information.
• Strive to exceed customer expectations and contribute to the overall success of the customer service team.
Requirements:
• Strong communication skills, both written and verbal.
• Previous customer service experience preferred.
• Ability to work independently in a remote setting.
• Proficiency in using computer systems and customer service software.
• Flexibility to work in a 24/7 shift environment, including weekends and holidays.
• High school diploma or equivalent; additional education is a plus.
Opportunity and Benefits:
• Competitive hourly rate of $30/hour.
• Remote work flexibility, allowing you to work from the comfort of your home.
• Comprehensive training and ongoing development opportunities.
• Employee travel perks, including discounted or complimentary flights.
• Health and wellness programs to support your overall well-being.
• Inclusive and collaborative work environment.
