UPS is seeking a motivated and customer-oriented Online Customer Service Representative to join our team in Houston, Texas.
As an entry-level position, this part-time role is perfect for individuals looking to gain experience in customer service within a reputable company like UPS
Responsibilities:
1. Provide exceptional customer service to online customers via email, chat, and phone.
2. Resolve customer inquiries, issues, and complaints in a timely and professional manner.
3. Assist customers with order placement, tracking, and returns.
4. Utilize UPS systems and tools to efficiently manage customer accounts and orders.
5. Collaborate with other teams to ensure a seamless customer experience.
6. Identify opportunities for process improvements to enhance customer satisfaction.
7. Stay up-to-date on UPS products, services, and promotions to provide accurate information to customers.
8. Meet or exceed performance targets and goals set by UPS.
Requirements:
1. 1 year of experience in customer service or a related field.
2. Resourceful and resilient personality traits.
3. Strong adaptability and critical thinking skills.
4. Excellent communication and interpersonal skills.
5. Ability to multitask and work in a fast-paced environment.
6. Proficiency with computer systems and software.
7. High school diploma or equivalent.
Benefits:
– Relocation allowance for eligible employees.
– Free food provided during shifts.
– Retirement plan options for long-term financial security.
How to Apply:
If you’re ready to embark on a rewarding career as an Online Customer Service Representative, we want to hear from you! Please submit your resume and a cover letter highlighting your relevant experience and why you’re the ideal candidate for this position to Apply For This Job. Be sure to include “Online Customer Service Rep Application” in the subject line. We look forward to reviewing your application and potentially welcoming you to our team!
