Join our team as a Remote Chat Support Specialist with UPS, where you’ll provide exceptional customer service through online chat channels.
As a vital part of our customer support team, you’ll assist customers with inquiries, provide solutions to their concerns, and ensure their shipping experience is smooth and hassle-free.
Responsibilities:
- Respond to customer inquiries and resolve issues through chat support
- Provide accurate and timely information about UPS products and services
- Assist customers with tracking packages, scheduling pickups, and other logistics-related inquiries
- Collaborate with other departments to ensure a seamless customer experience
- Meet or exceed performance goals for customer satisfaction and resolution times
- Stay up-to-date on UPS policies, procedures, and industry trends
Requirements:
- 4 years of experience in customer service or a related field
- Adaptable and confident personality traits
- Strong communication skills, both written and verbal
- Ability to work independently and efficiently in a remote setting
- Proficiency with chat and communication tools
- Knowledge of UPS products and services is a plus
Benefits:
- Profit sharing opportunities
- Dental insurance coverage
- Company-provided equipment for remote work
Working Environment:
At UPS, we strive for excellence and uphold high standards in all endeavors. We value teamwork, innovation, and dedication to providing top-notch service to our customers.
