Join our dynamic team as a UPS Customer Success Remote Associate, where you will play a pivotal role in ensuring customer satisfaction and loyalty through exceptional service and support.
This remote position offers an exciting opportunity to work with a globally recognized brand while enjoying the flexibility of remote work.
Responsibilities:
- Establish and maintain strong relationships with key customers to promote retention and loyalty.
- Proactively reach out to customers to gather feedback, address concerns, and provide solutions to any issues they may be facing.
- Collaborate with internal teams to ensure a seamless customer experience.
- Analyze customer data and metrics to identify trends and opportunities for improvement.
- Develop and implement tailored customer success strategies to meet the unique needs of each client.
- Conduct regular check-ins with customers to gauge satisfaction levels and identify areas for growth.
- Provide ongoing training and support to customers to maximize the value they receive from our products and services.
Requirements:
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Proven track record of at least 7 years in customer success, account management, or a similar role.
- Excellent communication and interpersonal skills.
- Strong time management and organizational abilities.
- Ability to work independently and as part of a team.
- Experience working remotely and managing client relationships from a distance.
- Proficiency in CRM software and other customer success tools.
Personality Traits: Dedicated, Reliable
Soft Skills: Time Management, Teamwork
Benefits:
- Dental insurance
- Life insurance
- Paid overtime
Working Environment:
Join our team at UPS where you can unleash your creativity in a setting that celebrates and nurtures innovation. We value diversity and inclusion, and believe that a diverse workforce leads to better outcomes for our customers and employees.
